Support
Having trouble with Myto, or have a question we haven't answered? We're happy to help.
Contact us
For anything - bugs, billing questions, account issues, feedback, or help with the extension - email us at support@usemyto.comand we'll get back to you.
Extension not working?
A few quick things to try first:
- Make sure you're signed in - click the Myto icon in your browser toolbar to check.
- Reload the page you're trying to highlight or screenshot on, then try again.
- Myto needs permission on a site before it can capture from it - if a save doesn't go through, check for a permission prompt or try the right-click menu, which will ask for access if it hasn't been granted yet.
- Some pages (browser settings pages, the Chrome Web Store, PDF viewers) don't allow extensions to run at all - this isn't something Myto can work around.
Still stuck? Email us at support@usemyto.comwith what you were trying to do and what happened instead - the more detail, the faster we can help.